Customer Relationship Management

To better understand our customer's needs, our goal is to meet periodically (at a minimum annually) with agencies to:

• discuss the services that have been provided by the Office of the CIO and obtain feedback
• ascertain the agency’s awareness of the services provided by the Office of the CIO
• provide information on current and future services provided by the Office of the CIO
• provide information on the enterprise services, statewide contracts, and consolidation initiatives
• develop and manage Service Level Agreements (SLAs)
• stay involved as the primary the point of contact for action items and issue resolution

If you have any needs, contact us using the options below.