Desktop Support

The Office of the CIO offers “Tier 1” support to users by assessing general problems with their computer and network-connected peripheral equipment. Our services include:

• assisting users to troubleshoot basic network, software, and printing problems
• installing software, patches, and updates on desktop and laptop equipment
• troubleshooting hardware issues and replacing hardware on both desktop and laptop equipment
• installing, configuring, and testing desktop and laptop equipment, peripheral equipment, and software
• working with vendor support contacts to resolve technical problems with desktop and laptop equipment and software
• ensuring that desktop and laptop equipment interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems
• working with procurement staff to purchase hardware and software
• ordering computer supplies